Last Updated: August 8, 2024
As a Found user participating in Found’s Referral Program (“Referrer” or “you”) these Referral Program terms and conditions (“Referral Program Terms”) govern your participation in and access to the Found Referral Program (“Referral Program”) and are incorporated into the Found Terms of Service (available on our website here). Capitalized Terms not defined here are defined in the Terms of Service.
For the purposes of these Referral Program Terms, the Found Terms of Service, the Found Privacy Policy and any other terms and policies referenced in those documents are referred to together, as the “Found Terms”. For the purposes of these Referral Program Terms, “Found”, “we”, or “us” refers to Found.
Qualified Referrer.
Eligibility. To be eligible for Referral Program as a Referrer, you must:
Have an Account in good standing and be registered to participate in the Referral Program by agreeing to these Referral Terms and receiving a unique code to share with Referred Customers (“Referral Code”);
Have a positive non-zero balance on your Account to be eligible to refer other users through the Referral Program;
Have received an invite to participate in the referral program;
Be in compliance with the Found Terms; and
Not use the Referral Program for affiliate lead generation as determined in Found’s sole discretion.
Referral Code. Upon invitation, a Referrer will receive a Referral Code. You will be able to access your Referral Code in your Account profile. The Referral Code should only be shared with personal or professional connections you know and who will appreciate receiving these invitations. Referral Codes may be shared via email, SMS, and on your social media accounts. You agree you will not:
Sell, trade, or list for sale Referral Codes in any manner;
Send Referral Codes in bulk emailing, spamming, or sent via large numbers of unsolicited emails;
Post Referral Codes to search engines or public websites, such as Google or Bing;
Purchase keywords (including, but not limited to Google Adwords) that contain any of Found’s trademarks;
Use automated bots to distribute, post or otherwise share your Referral Code; or
Use your Referral Code in any manner that violates the law or the rights of anyone else.
Compliance with Law. As a Referrer, you agree to comply with all applicable laws including, but not limited to, the CAN SPAM Act. Any distribution of your Referral Code that could constitute unsolicited commercial email or "spam" under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your Account and exclusion from the Referral Program.
Qualified Referral.
General. A “Qualified Referral” occurs when: (i) a Referrer enters a Referred Customer’s email address through the portal on the Referrer’s Account or shares their unique Referral Code directly with a Referred Customer, (ii) the Referred Customer uses the Referral Code to complete their Found sign-up and create an Account, and (iii) the Referred Customer completes the dollar value of Eligible Transactions (as defined below) settled in their Account.
Exclusions and Limitations. To be a Qualified Referral, the Referred Customer: (i) must be a new Found customer who has not had an Account in the past; and (ii) is not the same person as the Referrer (for example, by using a different email address). The Qualified Referral will be associated with the Referral Code used as part of this promotion.
Referral Rewards.
General. For each Qualified Referral, both the Referrer and the Referred Customer will receive a credit (“Referral Reward”) applied directly to their Account. Upon your enrollment in the Referral Program we will indicate to you the amount of the Referral Reward within the App. We may update the amount of Referral Rewards that you are eligible to receive from time to time. Referrers are eligible to receive multiple Referral Rewards if they make multiple Qualified Referrals, subject to compliance with the remaining Referral Program Terms.
Referral Reward Limitations. Referral Rewards cannot be combined with any other offer or promotional program unless explicitly provided by Found. Presently, each individual Referrer may only obtain the maximum possible Referral listed in the portal page or on the marketing communication. As a Referrer, you are responsible for any and all tax liability resulting from Referral Rewards. Void where prohibited.
Eligible Transactions.
General. Eligible Transactions include certain purchases by the Referred Customer using their Found Card, where the transaction has been settled and not subject to any returns, chargebacks, or other cancellations (“Eligible Transactions”). Each Eligible Transaction will count towards the Referred Customer’s Eligible Transaction requirements unless such transaction is identified as an Ineligible Transaction under this Section. Eligible Transactions must be completed by the expiration date detailed in signup flow, app and/or on marketing communication.
Ineligible Transactions. Any of the following transactions (collectively, “Ineligible Transactions”) are not Eligible Transactions and will not be counted towards the Referred Customer’s Eligible Transaction requirements:
Any transaction involving a transfer from the Referred Customer’s Found Card balance to a digital wallet, including without limitation to a Venmo, PayPal, Stripe, Cash App, or any other digital wallet provider (“Digital Wallet”) including mobile versions and mobile applications of such Digital Wallet;
Any purchase or transaction that is reversed including without limitation, by ACH return (as that term is defined under the NACHA Rules) or is cancelled, disputed, reversed, or otherwise rejected for any reason; and
Eligible Transactions cannot be combined, accrued, or transferred from multiple Accounts or other sources into a single Account.
Disclaimer. Found retains sole discretion in determining which transactions qualified as Eligible Transactions according to these Referral Program Terms.
Discrepancies. You must notify us using the “Contact Us” information of any discrepancies in your Found Account within thirty (30) days of the activity date. Requests must include your name, and supporting documentation as we may request.
Representations and Warranties. You represent and warrant that you: (i) will not hold yourself out as an agent or otherwise purport to represent or bind Found in any manner; (ii) will not make false or misleading representations with regard to Found services; (iii) will not make representations, warranties, guarantees or negotiate any specific terms with Referred Customers including, without limitation, with respect to the specifications, features or capabilities of Found’s services; and (iv) shall not under any circumstance disparage Found and its products or services.
No Combination. Referred Customers may not combine Referral Reward obtained through their use of the Referral Program with any offer codes or other promotions offered by Found.
Right to Terminate Accounts. Found reserves the right to terminate the Account of any Referrer and/or Referred Customer at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Referrer and/or Referred Customer’s conduct to be in violation of these Referral Program Terms.
Right to Cancel Program or Change Terms. Found reserves the right to cancel the Referral Program and to revise these Referral Program Terms from time to time. If we make any material changes to these Referral Program Terms, we will notify you of those changes by posting them to the Services or by sending you other notification(s). If the Referral Program is terminated, any unclaimed Referral Rewards will be forfeited at that time.
Contact Us. If for any reason you believe that there is a discrepancy regarding your Referral Reward balance, please contact us at help@found.com. All decisions regarding Referral Reward balances will be final and at Found’s sole discretion.
