FAQs for updating your Found account
Why is Found changing banking partners?
We know that our customers rely on Found to manage their business finances seamlessly, and we’re working hard to provide the best banking services possible. This switch ensures that we’re able to maintain the experience you already know, while enabling us to expand our banking services to offer new features and ways of moving funds.
How do I update my Found account?
Updating your Found account and moving to our new banking partner is easy: just open the Found app or log into your Found account using a computer. You'll be presented with a couple of agreements to review—once you've agreed to the new terms, you'll be provided with a new account and routing number.
What happens to my old account and routing number?
If you receive a direct deposit or wire transfer to your old account and routing numbers within the 30 day update period, those funds will be redirected to your new account. When this happens, you’ll receive an email notification from Found letting you know that a deposit was received to your old account.
Be sure to update this information with any depositors as soon as possible to avoid any disruptions in receiving deposits. Keep in mind that some vendors and organizations may require a longer lead time to process banking changes, including government bodies. Any direct deposits made to your old account and routing numbers after the 30 day update window will be returned to the sender.
If you need access to your old account number when making changes, you can find this on your previous bank statements.
Why did I get an email about a Notification of Change from Lead Bank?
Once you’ve updated your Found account and have received new account and routing numbers, we’ll automatically notify recent depositors of that update with a Notification of Change (or NOC).
NOCs tell depositors that your banking information has changed and proactively share your new information with them to update their records. In many cases, they’ll update those records for you so that you’ll still receive your deposits on time. You may receive a message from a depositor letting you know that a deposit was completed using Lead Bank and that your account details have been updated to avoid future issues.
With that said, though, we do still recommend that you review any accounts that you’ve added your Found information to.
When do I need to make the switch? Can I have more time?
You have 30 days to accept the new customer agreements in your Found app. We are not able to extend this deadline, and encourage you to update as soon as possible to get your new account and routing numbers.
It's an easy couple of clicks to get you up and running with our new banking partner, and won’t disrupt your inbound deposits or outbound payments.
What happens if I don’t update my account?
If you do not accept the updated customer deposit and card holder agreement within 30 days, your Found account will be closed and a check for any remaining balance will be mailed to the address on file in your account. To avoid any disruption in your business, we strongly advise updating as soon as possible.
Who is your new banking partner?
We are excited to be partnering with Lead Bank, member FDIC.
Will I need new debit cards?
No. Your physical and virtual Found debit cards will work exactly as they do today.
Does updating my account have any impact on any of my ongoing disputes, refunds, or pending transactions?
No. If you have any ongoing disputes, expected refunds, or any pending transactions, they will process as if nothing has changed at all.
Will I need to relink any accounts connected to my Found account?
Yes. Once you’ve signed the updated agreements, you’ll be provided with new account and routing numbers. Some vendors will automatically update your account details, but be sure to review any accounts you’ve previously added your Found account and routing numbers to, like these:
You will also need to relink your Found account to any apps or platforms that use Plaid for account connection—this could include budgeting apps, payment apps, or other products that ask you to log into Found rather than entering your account and routing numbers.
Will I still have access to my old bank statements and account history?
Yes. All of your previous bank statements will be available, as well as any prior history, including any transactions, deposits, or transfers. You can find your old account and routing numbers on your previously generated statements.
What if I change my mind? Can I update back to my old account number?
Once you’ve signed the agreement, your Found account details will automatically be updated. We will not be able to revert your account to your old banking information.
I don’t want to update. Can I close my account instead?
If you would prefer to close your Found account, you will be able to close your account and transfer out any remaining balance to a linked bank account.
for the self-employed
*Found is a financial technology company, not a bank. Banking services are provided by Piermont Bank or Lead Bank, Members FDIC. The funds in your account are FDIC-insured up to $250,000 per depositor for each account ownership category.
The Found Mastercard Business debit card is issued by Piermont Bank or Lead Bank pursuant to a license from Mastercard Inc.
The information on this website is not intended to provide, and should not be relied on, for tax advice.
**Direct deposit funds may be available for use for up to two days before the scheduled payment date. Early availability is not guaranteed.
Found partners with various providers to enable you to compare offers from participating institutions, such as lending, filing service, and insurance providers. Found is not a lender, a filing service, nor an insurance provider.
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