Need assistance with your Found account? Interested in learning more about how Found can help you manage your business's finances?
Our dedicated Customer Experience team is available to answer your questions. Here are a few ways that you can reach us:
Found customers are able to chat with our virtual assistant 24 hours a day, 7 days a week through their Found app.
To chat with us, select the Business icon and choose Chat with us. Our virtual assistant will help answer any questions, and, if needed, will pass you off to our qualified Customer Experience team.
Our team is online Monday through Friday, 7am to 5pm PT and Saturday and Sunday, 7am to 3pm PT, so you will get the quickest response during these hours.
Current Found customers can reach our team at 888-845-0131 from Monday through Friday, 8am to 5pm PT. Found Plus and Found Pro subscribers⁴ receive priority phone support.
Found Pro subscribers will also get access to a dedicated account manager who they can email or book a call with¹⁵. They can also leave a message for their account manager by calling Found’s phone number.
For the best experience possible, we recommend calling our team using the phone number associated with your Found account.
If you’re an existing customer, we recommend reaching out through your app for the fastest service possible. Additional verification may be required before our team can discuss your account when reached through e-mail.
However, if you’re unable to log into your Found account or have questions before you sign up, you can reach our team via email at help@found.com.
Found is a financial technology company, not a bank. Banking services are provided by Lead Bank, Member FDIC. The funds in your account are FDIC-insured up to $250,000 per depositor for each account ownership category. FDIC insurance only covers the failure of an FDIC-insured depository institution.
²The Found Mastercard Business debit card is issued by Lead Bank pursuant to a license from Mastercard Inc. and may be used everywhere Mastercard debit cards are accepted.
³Found's core features are free. Found also offers two optional paid products, Found Plus for $19.99/month or $149.99/year and Found Pro for $80/month or $720/year.
⁴Optional subscriptions to Found Plus for $19.99/month or $149.99/year or Found Pro for $80/month or $720/year. There are no monthly account maintenance fees, but other fees such as transactional fees for wires, instant transfers, and ATM apply. Read Found Fee Schedule.
⁶Direct deposit funds may be available for use for up to two days before the scheduled payment date. Early availability is not guaranteed.
⁷Found does not charge ATM fees, but some ATM providers may add their own fee.
⁸Domestic wire transfers are available for a fee. Read Found Fee Schedule.
⁹Transfer limits apply to instant debit card transfers and are subject to change. Read Found Fee Schedule.
¹⁰Tax payments are available for Found Plus subscribers (for $19.99/month or $149.99/year) and Found Pro subscribers (for $80/month or $720/year) who file a Schedule C.
¹²Payments can be sent for free between Found users or by bank transfer via text, email, or direct deposit. Domestic wire transfers are available for a fee. Read Found Fee Schedule.
¹³Found customers can create 1 custom expense rule, 1 custom tag, and 1 custom category for free. Unlimited rules, tags, and categories available with Found Plus (for $19.99/month or $149.99/year) and Found Pro (for $80/month or $720/year).
¹⁴Found Plus subscribers (for $19.99/month or $149.99/year) earn 1.5% APY on balances up to $20K. Found Pro subscribers (for $80/month or $720/year) earn 2.5% APY on all balances, with no cap.
¹⁸Found users are eligible for one free 30-day Found Plus or Found Pro trial. After the trial, users will be automatically charged for their selected plan: Found Plus at $19.99/month or $149.99/year or for Found Pro $80/month or $720/year.
¹⁹The metal card is an exclusive Found Pro benefit and is limited to one card per account. Users become eligible to order a metal card after completing the 30-day free trial and successfully being billed for a subscription of $80/month or $720/year.
¹⁷Cash Back Terms and Conditions apply.
The information on this website is not intended to provide, and should not be relied on for, tax or legal advice.
Found partners with various providers to enable you to compare offers from participating institutions, such as lending, filing service, and insurance providers. Found is not a lender, a filing service, nor an insurance provider.
This website contains advertisement of Found and third party products and services.
According to Nerdwallet, Found is the best banking option for self-employed business owners. (Source)
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