Found Support Center
How can we help?
About Found
Who is Found for?How do I sign up for a Found account?
Can I use Found internationally?
Can I use Found if I have an LLC?
Is Found FDIC-insured?
What are pockets?
Does Found issue checks?
Are there deposit or transaction limits?
What businesses are prohibited from using Found?
Protect your Found account from phishing attempts
How to contact Found
Getting started
I signed up for Found, but my account isn't active yet. What do I do?I’m having trouble verifying my SSN
I'm having trouble verifying my phone number
Help with identity verification
How do I reset the password to my Found account?
When will my Found card arrive?
Why haven't I received my Found card yet?
How do I update the business name on my account?
How do I update the phone number on my account?
Where can I find my bank statements?
Where can I find a voided check or bank letter?
How do I close my Found account?
How do I reopen my Found account?
Funding your Found account
How do I add money to my Found account?How do I set up direct deposit into my Found account?
How do I access my direct deposit form?
How do I make a bank transfer into my Found account?
How do I make a bank transfer from Bank of America into my Found account?
How do I make a bank transfer from Chase into my Found account?
How do I make a bank transfer from Wells Fargo into my Found account?
How will bank holidays affect my deposit schedule?
Can I deposit cash into my Found account?
Can I deposit a check to my Found account?
Can I receive wire transfers to my Found account?
How do I add money from apps?
How do I link my Found account to Cash App?
How do I link my Found account to PayPal?
How do I link my Found account to Stripe?
How do I link my Found account to Square?
How do I link my Found account to Venmo?
When will my funds be available?
Can I make instant transfers into my Found account?
Does Found review deposits into my account?
Why was my direct deposit canceled or returned?
Where is my deposit?
What is a trace number?
Using your card
Where can I use my Found card?How do I add my virtual card to a mobile wallet?
Can I use my Found card at an ATM?
Where can I find my card information in my account?
What’s the difference between my physical and virtual cards?
How do I activate my Found card?
How do I create additional debit cards?
How do I set spending limits on an additional virtual card?
How do I make international transactions with my Found card?
What is an unsupported merchant?
How do I request a replacement physical card?
How do I lock, delete, or disable my additional virtual cards?
How do I share a virtual card?
Pockets
What are pockets?How do I create a custom pocket?
How do I set savings goals for my pockets?
How do I set deposit allocations for my pockets?
How can I spend from or deposit money into a pocket?
Why is my Primary pocket balance negative?
How do I transfer funds between my pockets?
What is flexible spending?
Payments and transactions
How do I get money out of my Found account?How do I earn cashback rewards with my Found account?
How do I pay myself with Found?
How long do transfers to a linked bank account take?
How do I send a wire transfer?
How do I mail a check?
How do I accept in-person card payments?
Can I send or receive Zelle payments with Found?
How to send payments with Found
Why is my total balance negative?
How do I dispute a transaction?
Managing contractors
How do I manage contractors in Found?How do I add or request a W-9 form from a contractor?
How do I pay a contractor?
How do I track a 1099 payment made outside of Found?
The 1099-NEC Form
How do I create 1099-NECs with Found?
I was sent a 1099 form, what do I do with it?
All About the W-9 Form
How can I securely send a W-9 form to a client?
Sending invoices
How do I create an invoice?How do I send a recurring invoice?
How do I schedule an invoice to be sent later?
How do I send multiple invoices to different people?
How do I customize the appearance of the invoices I send?
How can I make sure my invoices are sent using my Business Name?
How do I add a discount to an invoice?
How do I attach a document to an invoice?
Can I add a custom note to every invoice I create?
Can I save my invoice as a draft before sending it to my client?
Is it possible to edit an invoice after I send it?
How do I delete an invoice?
Can I schedule automatic payments?
How do I calculate sales tax on an invoice?
Are there limits to the amount I can invoice?
What are the payment methods available when sending an invoice?
Will the funds from a paid invoice go directly into my account?
When will I receive payment for my invoice?
How do bank transfers via invoice work?
How do I accept card payments in Found?
My invoice was marked as paid, where are the funds?
How can I issue a refund on a paid invoice?
Bookkeeping
How should I categorize my business expenses?How do I add my past business expenses into my Found account?
How do I import transactions from another bank or credit card?
How do I import transactions from Cash App or QuickBooks?
What’s the difference between a manual transaction and a regular transaction?
What are custom categories?
How do I create custom categories?
What are category rules?
How do I create category rules?
How do I export my bookkeeping details?
What is accountant access?
How do I give my accountant access to my Found account?
How do I use Accountant Dashboard to manage my clients’ Found accounts?
Taxes
What are quarterly taxes?How is my tax bill calculated?
Can I set a custom tax percentage?
How do write-offs work?
What can I deduct?
What is self-employment tax?
How do I track my mileage?
What amount is Found using for the standard deduction?
What are credits and how do I add them?
What are adjustments and how do I add them?
How do I make tax payments through Found?
Can I pay my state taxes through Found?
Can I pay taxes for a previous tax period?
How are these tax payments actually made?
Where do I locate previous tax payments?
Where is my receipt for tax payment?
I paid my taxes outside of Found, can I add those payments?
How does my Taxes pocket work?
How does Found help me automatically save for taxes?
Why is money not being set aside automatically in my Taxes pocket?
Why is Found setting aside more money for taxes than expected?
How do I transfer funds between my pockets?
I made a mistake on my tax profile, how do I update it?
How can I download my tax documents?
What is a Schedule C?
How do I file my taxes?
Found Plus
What is Found Plus?What are the benefits of joining Found Plus?
How do I earn an APY bonus on my Found balance?
How do I sign up for Found Plus?
Is there a free trial for Found Plus?
How much does Found Plus cost?
How do I pay for Found Plus?
How do I cancel my Found Plus subscription?
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*Found is a financial technology company, not a bank. Banking services are provided by Piermont Bank, Member FDIC. The funds in your account are FDIC-insured up to $250,000 per depositor for each account ownership category.
The Found Mastercard Business debit card is issued by Piermont Bank pursuant to a license from Mastercard Inc.
The information on this website is not intended to provide, and should not be relied on, for tax advice.
**Direct deposit funds may be available for use for up to two days before the scheduled payment date. Early availability is not guaranteed.
Found partners with various providers to enable you to compare offers from participating institutions, such as lending, filing service, and insurance providers. Found is not a lender, a filing service, nor an insurance provider.
This website contains advertisement of Found and third party products and services.