What do I do if my account is frozen?

At Found, we’re committed to safeguarding your account and maintaining compliance with regulatory standards. There are a few possible reasons why an account may be temporarily frozen, including unusual account activity, missing or outdated documentation, compliance with laws like anti-money laundering regulations, or signs of unauthorized access.

While we understand that this can be frustrating, freezing an account is an essential step in protecting your funds and maintaining a secure platform for the business owners who trust Found. 

If you find that your account has been frozen, there are a few easy steps to restore your account:

1. Open your Found app and respond to the in-app survey prompts. Be sure to be as detailed and clear as possible to avoid a lengthy back and forth while reviewing your information.

2. Complete any additional tasks outlined in Found. We may ask you to confirm details of your business, your address, or other details associated with your account.

3. Keep an eye on your email for further instructions. In many cases, freezes are lifted without any additional correspondence required. In some cases, our team may reach out by email with further questions or instructions.

We appreciate your patience while our team reviews your information. Our goal is to resolve these cases in a timely manner to keep your business running smoothly.