Found always processes deposits as soon as they are received, and your deposit will be available immediately unless held for review.
If you’re expecting a deposit that you haven’t received yet, we recommend taking these steps:
If you’re expecting a deposit via bank transfer, double-check your deposit information to ensure that it’s being sent to your correct Found account and routing numbers. As a reminder, Found accounts have been updated to a new bank partner, which supplied you with new account details. Any deposits sent to your old account and routing numbers will be automatically returned and will take a couple business days for the sender to receive back.
For reference, Found’s old routing number is 211075086. Our new routing number is 026015053.
You can find your new account information by logging into your Found account and tapping Business Account. This is found by tapping your business name in the top-right corner of the screen when viewing your account on a computer.
The timing of your deposit depends on when the sender initiates the payment to your Found account and the system they use to process it. If you are missing a deposit, please contact the sender to confirm when they initiated the deposit and how long they expect it to arrive.
Next, wait at least three business days to give the transfer time to process through the banking system. If your transfer still does not show up in your account, then get in touch. Make sure to include any relevant details about the transfer from the sender, including the amount and date sent in addition to any tracking details the sender can provide.
Found, like most banking systems, is affected by weekends, as well as federal and bank holidays. On these days, other banks cannot process deposits, which may delay the arrival of a direct deposit until the next day.
Still haven’t received your deposit? Reach out to our Customer Experience team and they’ll be happy to help you track this down. If you need assistance with a bank transfer, be sure to provide a trace number to get the ball rolling faster.