If you need more information about a wire transfer, you’ll need to request an Input/Output Message Accountability (IMAD/OMAD) number from the originating bank.
Similar to trace numbers, IMAD/OMAD numbers are uniquely assigned to wire transfers that can be used to investigate and track these transfers. They’ll look something like this: YYYYMMDDXXXXXXXX012345.
Please include the following information:
Sender Details
Name of sender
Bank the deposit was sent from
Sender’s Routing Number
Sender’s Account Number
Transaction Details
Amount Sent
Date Sent
Whether it was a Wire Transfer or ACH (Bank) Transfer
Trace Number or IMAD/OMAD Number
Recipient Details
Name of receiver
Routing number
Account number
Providing all of this information will allow us to immediately start the investigation process.
