Trace numbers are unique 15-digit identifiers that are assigned to bank transfers made through the ACH network when they’re sent from one institution to another.
These numbers are used to identify a specific transfer among many others sent that day, often used to trace that deposit’s steps between being sent and being received. It’s important to note that the first 8 digits of the trace number are the routing number of the bank that’s sending the deposit.
Found does not currently accept wire transfers, which means that any wires sent to your Found account will be automatically returned. If you need more information about that wire, you’ll need to request an Input/Output Message Accountability (IMAD/OMAD) number from the originating bank.
Similar to trace numbers, IMAD/OMAD numbers are uniquely assigned to wire transfers that can be used to investigate and track these transfers. They’ll look something like this: YYYYMMDDXXXXXXXX012345.
Please include the following information:
Name of sender
Bank the deposit was sent from
Sender’s Routing Number
Sender’s Account Number
Whether it was a Wire Transfer or ACH (Bank) Transfer
Trace Number or IMAD/OMAD Number
Name of receiver
Providing all of this information will allow us to immediately start the investigation process.