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How do I dispute a transaction?

How do I dispute a transaction?

If you notice a purchase made from your Found account that you don’t recognize, or for which you were incorrectly charged, the best—and fastest—course of action is to reach out to the merchant or seller for clarification, and if applicable, to request a credit or refund. In addition, if your card was lost or stolen, you should immediately deactivate it (or, if it’s a virtual card, disable it) to prevent further unauthorized charges.

If you’re unable to resolve the issue with the merchant directly, we can help you file a dispute. To start this process, please contact us through the Support Center in the Found app, by clicking Chat With Us when logged into the website, or by emailing or calling us from the email address or phone number associated with your Found account. A member of our team will follow up with next steps.

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*Found is a financial technology company, not a bank. Banking services are provided by Piermont Bank, Member FDIC. The funds in your account are FDIC-insured up to $250,000 per depositor for each account ownership category.

The Found Mastercard Business debit card is issued by Piermont Bank pursuant to a license from Mastercard Inc.

The information on this website is not intended to provide, and should not be relied on, for tax advice.

Direct deposit funds may be available for use for up to two days before the scheduled payment date. Early availability is not guaranteed.