How can I issue cards to team members?

You can issue physical and virtual debit cards to your team, so each person spends on a card in their own name. Every team card is linked to your business account, so you can set per-card spending limits, choose which pocket the card spends from, and view activity by card or by cardholder.

Issuing a team card

1. Go to the Cards section, open the Team cards tab, and select Create new card. (You can also start from Team access in your business settings.)
2. Choose a Physical card ($5 per card, charged from your Found balance, arrives in 5–10 days) or a Virtual card (free, ready to use right away).
3. Under Order for, select the cardholder. Pick an existing team member from the list, or choose Someone else and enter the new person’s first name, last name, and phone number or email address.
4. Under Settings, choose the pocket the card spends from and, if you want, set a spending limit. Limits can be Daily, Weekly, Monthly, or All time.
5. Give the card a nickname and pick a card color, then confirm.

The shipping address for a physical card is optional at this step — if you leave it blank, your team member confirms where to send it during setup.

What your team member does next

They’ll get a text and/or email inviting them to accept the card. From there they’ll:

1. Verify their phone number.
2. Enter their legal name, date of birth, Social Security number, and home address so we can verify their identity. You don’t need to collect any of this yourself.
3. Review and accept the cardholder terms.
4. Confirm the shipping address, if you’ve sent a physical card.

They can then download the Found app to log in to their cardholder account, where they can activate their physical card once it arrives, add it to their digital wallet, and see their spending limit.

When someone accepts a physical card invite, they’re also issued a virtual card right away so they can start spending while the physical card is in the mail. This doesn’t happen if you set a spending limit on the card — in that case they’ll only get the physical card.

Managing team cards and invitations

All team cards appear under the Team cards tab, with the cardholder’s name shown under the card nickname. Open any card to edit its spending limits, lock it, or close it.

While an invitation is still open, the card shows as Waiting for cardholder to accept. Invites expire after two weeks. Until then you can send a reminder or cancel the invitation; once it expires, you can resend it or cancel it.

Once a card has been fully issued, you can no longer cancel the invitation. To take away that person’s access, go to Team access, select them, tap the … icon, and choose Remove access — this also deactivates their card.

Fees and limits

• Physical team cards cost $5 each, charged from your Found balance. Virtual cards are free.
• The $5 fee is refunded if the invitation expires or if your team member doesn’t pass identity verification.
• Your account can have up to 10 physical cards. Open invitations count toward that limit.