How do I accept card payments in Found?

Found partners with Stripe so that your customers can make payments with a debit or credit card. In order to accept card payments, you’ll first need to create an account with Stripe:

• Navigate to the Invoices tab.

• On mobile, tap the Stripe banner to start. Or, on desktop, create a new invoice and enable Credit or Debit as a payment option.

• Found will then securely share your Found account information (email, SSN and phone number) with Stripe to make it easy for you to create a Stripe account. 

• If Stripe needs more information to approve your account, you will receive an email with next steps from Stripe.

You can access your Stripe dashboard, see your Stripe balance, and view a history of payouts from your Stripe account—including to accounts other than Found. Just tap the Stripe banner in your Found app to view these details.

Once you’ve set up your Stripe account, you can enable Stripe as a payment method in your Found invoices and receive contactless card payments using your Found app.

There are a few things to know about card payments through Stripe:

Stripe fees. Stripe charges fees based on the method a payment was received. You can find specific fee details in our Fee Schedule.

First payment delay. The first payout from a new Stripe account is typically paid out 7 days after the first successful payment is received (it can be up to 14 days). This means that the funds for the first invoice your customers pay with a card will not be transferred to your Found account until 7 days later. You can find more information here.

Receiving payment in your Found account. By default, Stripe will transfer funds into your Found account every day. You will typically receive payment into your Found account two business days after your customers have paid you. You can see more information about payment schedules here.

Invoices are marked as paid. When your customers pay an invoice with a card, Found will automatically mark that invoice as paid in your Found app and send you a notification even if the funds are not yet in your Found account.

Chargebacks. A dispute or chargeback occurs when a cardholder questions your payment with their card issuer. To process a chargeback, the issuer creates a formal dispute which immediately reverses the payment. The payment amount, along with a separate $15.00 dispute fee is then deducted from your account balance. You can find more info here.