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My invoice was marked as paid, where are the funds? 

My invoice was marked as paid, where are the funds? 

If your client pays your invoice using Stripe (including card payments, direct debit, and Cash App pay), Found will automatically mark the invoice as paid. You can see your pending Stripe balance in your Found account by navigating to Invoices.

Otherwise, when your client views an invoice, they’re able to mark that invoice as paid. When they do so, you’ll receive a notification from Found, letting you know that the client has reported that they have sent payment.

If your client paid through bank transfer, the actual payment of the invoice typically happens through an external account. We won’t know for certain if your client has actually paid your invoice until that payment has been received in your account.

If your client has marked that they paid the Invoice and you haven’t yet received the payment within a few business days, it’s best to reach out to the client to confirm when and how they initiated the payment and if they can provide any receipt or confirmation of the transfer they say was initiated.

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*Found is a financial technology company, not a bank. Banking services are provided by Piermont Bank, Member FDIC. The funds in your account are FDIC-insured up to $250,000 per depositor for each account ownership category.

The Found Mastercard Business debit card is issued by Piermont Bank pursuant to a license from Mastercard Inc.

The information on this website is not intended to provide, and should not be relied on, for tax advice.

**Direct deposit funds may be available for use for up to two days before the scheduled payment date. Early availability is not guaranteed.

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