Why was my direct deposit canceled?
Seeing the word “Canceled” next to one of your deposits? It’s uncommon, but there are a few reasons why a deposit to your Found account may be canceled:
The deposit went to the wrong name: If the sender for a deposit enters a name that doesn’t match the name or business name on your Found account, the deposit will be canceled. This tends to happen when a deposit is sent to your business name before you’ve set up your Found account to receive deposits to your business.
The wrong account or routing numbers were used: The sender for the deposit may have entered the incorrect account or routing information for your Found account. If you ever need to double-check the account information that was used by a sender, you can view your account numbers under the “Business banking” section in your app menu.
Questions? We’re here.
Email our support team at [email protected]
Found is a financial technology company, not a bank. Banking services are provided by Piermont Bank, Member FDIC.
The Found Mastercard debit card is issued by Piermont Bank pursuant to a license from Mastercard Inc.
The information on this website is not intended to provide, and should not be relied on, for tax advice.
Direct deposit funds may be available for use for up to two days before the scheduled payment date. Early availability is not guaranteed.