“Seeing the word “Canceled” next to one of your deposits? It’s uncommon, but there are a few reasons why a deposit to your Found account may be canceled:
The deposit went to the wrong name: If the sender for a deposit enters a name that doesn’t match the name on your Found account, the deposit will be canceled. This tends to happen when a deposit is sent to your business name before you’ve set up your Found account to receive deposits to your business.
To receive deposits to your business name, go to “Business Banking”, select “Direct Deposit”. Select “Enable deposits to business name”.
The wrong account or routing numbers were used: The sender for the deposit may have entered the incorrect account or routing information for your Found account. If you ever need to double-check the account information that was used by a sender, you can view your account numbers under the “Business banking” section in your app menu, under “Direct deposit.”
Have questions about a particular deposit? We’d also be happy to look into the details of any of your transactions! Feel free to contact us at help@Found.app